1 General Terms and Conditions
1.1 The Contractor is SLEEK d.o.o., Gosposvetska cesta 11, 1000 Ljubljana, Slovenia (hereinafter referred to as the Contractor).
1.2 The Contractor’s Services comprise all services offered or defined on the sleek.si or sleek-marketingagency.com website.
1.3 The Customer of the Contractor is any legal entity who has entered into a business relationship with the Contractor through the aforementioned websites, by e-maile-mail, by means of an order form, or by signing a contract (hereinafter referred to as the “Customer”).
2 Validity and application of the General Terms and Conditions
2.1 By entering into a business relationship, the Customer accepts these General Terms and Conditions and shall be bound by them.
2.2 By ordering the Contractor’s services, the Customer acknowledges that it has read and understood the entire contents of these General Terms and Conditions. The Customer understands them and accepts them in full.
2.3 The General Terms and Conditions, together with any order for services placed via the websites sleek.si or sleek-marketingagency.com, by electronic mail, or through any other appropriate means, shall constitute a binding contract between the Contractor and the Customer. Should the Contractor and the Customer enter into an additional written agreement, the General Terms and Conditions shall serve as a supplementary framework to the provisions of that agreement. In the event of any conflict between the provisions of the General Terms and Conditions and the specific terms of the written agreement, the provisions of the written agreement shall take precedence.
2.4 The Contractor reserves the right to unilaterally amend the provisions of these General Terms and Conditions, including adjustments to the prices listed in the price list, without requiring the consent of the Customer. The date of such amendment shall be deemed the date of its publication on the sleek.si website. The amended provisions shall enter into force and have a direct effect on existing business relationships on the 15th day following the date of publication.
2.5 The Contractor shall notify the Customers of any change to the General Terms and Conditions by e-mail.
2.6 The Customer is obliged to regularly monitor the Contractor’s website for any changes to the General Terms and Conditions.
3 Prices and commercial terms
3.1 All prices in the price list or on the website are set in euros (EUR).
3.2 In the event of amendments to the Price List or the General Terms and Conditions, the revised prices and terms shall become effective on the date of their publication. Such amendments to the Price List shall not apply to contractual relationships already established prior to the date of publication.
3.3 The Customer undertakes to pay the Contractor for the Services within fifteen (15) days of the invoice.
In the event that the Client is in arrears with the payment of any invoice for more than twenty (20) days, the Contractor reserves the right to suspend the provision of all Services immediately and without prior notice. The Contractor shall not be held liable for any pecuniary or non-pecuniary damages incurred by the Client as a result of such suspension of Services.
The Client undertakes to reimburse the Contractor for all costs associated with reminders and debt recovery arising in connection with the Client’s order.
3.4 The Client consents to all communications between the Client, the Client’s representatives, and the Contractor being conducted via electronic mail. This includes, but is not limited to, the exchange of electronic invoices, quotations, estimates, progress updates, notices of breach of the General Terms and Conditions, and any other relevant correspondence.
4. Disclaimer
4.1 The Contractor shall not be held liable for any damages incurred by the Client arising from or in connection with the use of the Contractor’s services if such damages result from any of the following:
- Actions or omissions of the Client, or any person for whom the Client is responsible or who acts in the Client’s interest;
- Actions or omissions of third parties; or
- Events constituting force majeure.
5. Operational Provisions: Marketing Services
5.1. General provisions
5.1.1 The Contractor shall be available to the Client during regular working hours via e-mail and through any additional means of communication as mutually agreed. The Contractor’s standard response time shall generally range between twenty-four (24) to forty-eight (48) hours and between twelve (12) to twenty-four (24) hours in cases deemed urgent.
5.1.2 The Contractor shall perform its services within the timescales agreed upon in advance between the Contractor and the Client. However, the Contractor shall not be obligated to fulfill general requests from the Client within a timeframe shorter than five (5) Business Days from the response referenced in the preceding clause. For urgent matters, the Contractor shall not be required to act within a timeframe shorter than two (2) Business Days from the response referenced in the preceding clause.
The Contractor reserves the right to charge an additional fee for urgent matters that do not arise from the Contractor’s fault, with the amount of such fee to be mutually agreed upon with the Client at the time the service is ordered.
5.1.3 Urgent matters are defined as issues that, if not addressed promptly, may result in significant material harm to the Client in the immediate term. Matters ordered late by the Client shall not be considered urgent and are treated as general matters.
5.2 Content Marketing on Social Media Platforms
5.2.1 Throughout the duration of the cooperation, the Contractor shall strive to achieve optimal results and to facilitate the growth of the social media platforms on which the services are provided.
5.2.2 The Contractor shall not be held liable for any unauthorized access, intrusion, or breach affecting any of the Client’s social media accounts.
5.3 Paid Advertising
5.3.1 Throughout the duration of the cooperation, the Contractor shall strive to achieve optimal inquiry or sales results through advertising on Meta, LinkedIn, TikTok, and Google, and to maximize the growth of social media platforms. However, the Contractor does not guarantee specific inquiry or sales outcomes.
5.3.2 The Contractor shall not be held liable for any unauthorized access or hacking of advertising accounts by third parties.
5.3.3 The Contractor shall also not be held liable for the hacking, theft, or unauthorized access to advertising accounts or advertising pages by third parties.
5.3.4 The Contractor shall not be held liable for the suspension or blocking of advertising accounts, nor for any consequences arising from such blocking.
5.4 Website Optimization
5.4.1 Throughout the duration of the cooperation, the Contractor shall strive to optimize the Client’s website to achieve the highest possible ranking for the selected keywords or keyword phrases in Google search results.
5.4.2 The Contractor shall not be held liable for any damage, alteration, or destruction of existing SEO work on the Client’s website caused by the Client or any third party acting on the Client’s behalf.
5.4.3 The Contractor has no control over the policies or practices of search engines concerning the type of websites or content they accept, whether currently or in the future. The Client’s website may be excluded or removed from any directory or search engine at the sole discretion of the search engine or directory.
5.4.4 Due to the competitive nature of certain keywords and phrases, the continual updates to search engine ranking algorithms, and other external factors, the Contractor does not guarantee first-page rankings, consistent top-10 rankings, or any specific position in search engine results for any keyword, phrase, or search string.
5.4.5 The Client acknowledges that Google may temporarily impede the ranking of new websites until they have demonstrated longevity and stability online, a phenomenon commonly referred to as the “Google Sandbox.” The Contractor accepts no responsibility for ranking, traffic, or indexing issues arising from a website being subject to the Google Sandbox or similar processes.
6. Operational Provisions: Website Development and Maintenance Services
6.1 The Contractor shall not be held liable for any malfunction, defect, or failure of the website following its acceptance and takeover by the Client.
6.1.2 The Contractor shall not be responsible for the proper functioning or performance of third-party plug-ins, including but not limited to the “Complianz” plug-in.
6.1.3 The Contractor shall not be liable for any non-functionality or malfunction of the website resulting from the end user’s inexperience in utilizing online tools, inadequate internet connectivity, or any other circumstances beyond the Contractor’s reasonable control.
6.1.4 The Contractor shall not be liable for the proper functioning of card payment systems or payment platforms (e.g., PayPal, Stripe, Bankart) as part of the online shop maintenance services. The Client shall be responsible for monitoring payment transactions and promptly notifying the Contractor of any errors. Upon such notification, the Contractor shall, to the best of its ability, endeavor to resolve the issue as soon as practicable.
6.1.5 The Contractor shall not be liable for the proper functioning, availability, or reliability of servers hosting the website.
7. Final Provisions
7.1 The Contractor shall make every reasonable effort to resolve any disputes with the Client through amicable negotiation and mutual agreement.
7.2 In the event that the Client and the Contractor are unable to resolve a dispute amicably, the matter shall fall under the exclusive jurisdiction of the competent court in Ljubljana, and shall be governed by the laws of the Republic of Slovenia.
Dol pri Ljubljani, 11.11.2024